Sunday, March 29, 2015

Leadership & Learning Executive

Leadership & Learning Executive London

Championing innovative approaches to leadership learning, you’ll help to ensure the future for British Airways is stronger than ever. Your remit will have a truly global scope. As one of the leading brands in aviation, we have 44,000 staff based in a range of countries. Their specialties range from customer service to IT and commerce. We’ll look to you to ensure everyone’s leaders benefit from excellent learning and development provision, so we can all fulfil our promise ‘To Fly. To Serve.’

You will work with closely with a wide range of people – from HR and Finance Business Partners, to subject matter experts and, of course, leadership and management learning delegates. Taking care to find out what our business needs, you will scope, design and deliver business-wide learning solutions. Building leadership capability and behaviours, you will help to power high performance worldwide. You’ll also enjoy the opportunity to help Global Learning Academy colleagues create brand new leadership initiatives. Benchmarking trends and supplier knowledge, you’ll make sure everything you do is cutting edge.

To join us, you’ll need to demonstrate a track record of managing end-to-end learning and development with proven ROI. Your expertise spans everything from partnering and consulting, through to design, delivery and evaluation. Ideally, you will be accredited and experienced in the use of psychometrics such as MBTI, SDI and Hogan’s. You’ll certainly be an innovative thinker and a creative problem solver, with impressive influencing and coaching skills and a naturally collaborative approach.

To apply, please click on the apply link to visit our website.

LocationLondonSalaryCompetitive salaryReferenceUKWTS572Contact NameRecruitment

Championing innovative approaches to leadership learning, you’ll help to ensure the future for British Airways is stronger than ever. Your remit will have a truly global scope. As one of the leading brands in aviation, we have 44,000 staff based in a range of countries. Their specialties range from customer service to IT and commerce. We’ll look to you to ensure everyone’s leaders benefit from excellent learning and development provision, so we can all fulfil our promise ‘To Fly. To Serve.’

You will work with closely with a wide range of people – from HR and Finance Business Partners, to subject matter experts and, of course, leadership and management learning delegates. Taking care to find out what our business needs, you will scope, design and deliver business-wide learning solutions. Building leadership capability and behaviours, you will help to power high performance worldwide. You’ll also enjoy the opportunity to help Global Learning Academy colleagues create brand new leadership initiatives. Benchmarking trends and supplier knowledge, you’ll make sure everything you do is cutting edge.

To join us, you’ll need to demonstrate a track record of managing end-to-end learning and development with proven ROI. Your expertise spans everything from partnering and consulting, through to design, delivery and evaluation. Ideally, you will be accredited and experienced in the use of psychometrics such as MBTI, SDI and Hogan’s. You’ll certainly be an innovative thinker and a creative problem solver, with impressive influencing and coaching skills and a naturally collaborative approach.

To apply, please click on the apply link to visit our website.

Apply now


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HR Change Manager, Bracknell, £80,000 - £90,000 plus package

HR Change Manager, Bracknell, £80,000 - £90,000 plus package Bracknell An international engineering company with operations in over 30 countries currently requires an ambitious and pro-active Change Lead to join the team in Bracknell on a permanent basis, during a time of great transformation. Reporting into the Programme Manager and working extremely closely with the senior leadership team, this position will drive the company’s Change initiatives from a People perspective. Acting as a true thought leader, this role will guarantee the successful renovation of business procedures, systems and culture.

Main responsibilities will include:

Working with senior stakeholders to successfully design and implement the company’s change strategy.

Detecting and addressing potential deterrents to executing the transformation plan, and managing issues of employee resistance sensitively and efficiently.

Project managing different change initiatives, and always communicating the motivations and objectives of these projects clearly and openly.

Working with training managers and senior stakeholders to upskill the existing workforce and to prepare new hires.

In order to be considered for the role you:

Must have an excellent track record of implementing change programs in complex, international organisations.

Will be an avid team player, able to embody the company’s change vision and act as a true support and guide.

Will be an outstanding communicator, and understand the importance of efficient and honest engagement during a time of great change.

Must have strong project management abilities, skilled in the scoping, design and delivery of HR transformation initiatives.

Must be a dependable and knowledgeable professional, able to effectively influence stakeholders at all levels of the business.

LocationBracknellSalary£80,000 - 90,000 plus packageReference881994Contact NameHugo TuckerAn international engineering company with operations in over 30 countries currently requires an ambitious and pro-active Change Lead to join the team in Bracknell on a permanent basis, during a time of great transformation. Reporting into the Programme Manager and working extremely closely with the senior leadership team, this position will drive the company’s Change initiatives from a People perspective. Acting as a true thought leader, this role will guarantee the successful renovation of business procedures, systems and culture.

Main responsibilities will include:

Working with senior stakeholders to successfully design and implement the company’s change strategy.

Detecting and addressing potential deterrents to executing the transformation plan, and managing issues of employee resistance sensitively and efficiently.

Project managing different change initiatives, and always communicating the motivations and objectives of these projects clearly and openly.

Working with training managers and senior stakeholders to upskill the existing workforce and to prepare new hires.

In order to be considered for the role you:

Must have an excellent track record of implementing change programs in complex, international organisations.

Will be an avid team player, able to embody the company’s change vision and act as a true support and guide.

Will be an outstanding communicator, and understand the importance of efficient and honest engagement during a time of great change.

Must have strong project management abilities, skilled in the scoping, design and delivery of HR transformation initiatives.

Must be a dependable and knowledgeable professional, able to effectively influence stakeholders at all levels of the business.

Apply now


View the original article here

Saturday, March 28, 2015

Learning & Development Officer, Maternity Cover (up to 12 months)

Learning & Development Officer, Maternity Cover (up to 12 months) Windor, Berkshire

Purpose of Role
The L&D Officer will support service delivery through the design, implementation and delivery of practical training programmes for new and existing employees across the business and support implementation of business strategy.

Key areas of role and responsibilities:

Coordinate training plans across the business for new and existing employees;Carry out training needs analysis (TNA) as requested (by project office, line managers, senior managers and directors) and identify learning needs for roles across the business (including system builds and projects);Design, build and deliver training interventions to suit training needs identified across the business;Plan and deliver generic induction training plan(s) to new employees;Deliver skills based training (including generalist induction courses) to customer services and sales roles within the online “Express products/services” teams;Facilitate training sessions where delivery subject is not familiar (using a subject matter expert within the business team to assist with delivery and / or technical content);Deliver regulatory / legal training in accordance with business strategy (Anti-Money Laundering / Data Protection)Ensure timely and accurate general administration and record keeping of training activities on ADPDuties & Responsibilities

Implementation and Delivery:

Training Plans

To create and communicate training plans for frontline customer service team, private client services team (in-bound sales and dealing) and operations & payments (back-office) teams;

Customer Services

To deliver practical Customer Service training sessions to best practice standards (e.g. CIPD) through one-to-one or group sessions (for both frontline Customer Service and Operations based staff)

Sales (including Dealing)

To deliver generic sales training for Corporate Express and Private Client Services teams (e.g. Revenue generating teams)

Induction Training

To deliver initial induction/orientation training for all new startersTo coordinate and deliver new starter programme courses during in accordance with the agreed SLA’s To ensure all relevant training milestones and activity is completed to agreed standards

Regulatory / Legal Training

To support the delivery of AML (Anti Money Laundering) and DP (Data Protection) training and any associated regulatory training as required for different parts of the businessTo support HR with the delivery of required HR legislative training to management teams

Record Keeping

To maintain a Learner Management System (LMS) via ADP systemsTo keep timely and accurate records of all training completed

Skill and Expertise

CIPD (Certificate in Training Practice) or equivalent training qualificationPrevious experience working within the financial services sector (FS / banking / insurance / FX payments)Previous experience working for a SME within a L&D training role (delivery)Confident and articulate presentation skills / group training (up to 10 people per session)Ability to work with minimal supervisionAbility to build effective relationships with team members and managementAn in depth knowledge of L&D gained through both experience and understanding of current theories

About HiFX
HiFX provides unrivalled foreign exchange and international payment services to businesses and private individuals around the globe. To date we have transferred over £100 billion on behalf of our clients and are one of the world’s leading foreign currency specialists – trusted by over 5,000 companies from 100 industry sectors and assisting 75,000+ private individuals each year. For more information about our products and services please visit www.hifx.co.uk

We remain passionate about what we do and our people are at the centre of everything that we do. HiFX currently employs 210+ employees across its offices spanning the UK, Europe and Australasia.

We believe that we have a compelling employment proposition, offering attractive salaries, benefits and opportunity for career development. HiFX is proud to feature amongst the UK’s best companies to work for in 2006/07/08 and 2014.

Interested?

Please submit your CV and covering letter to our in-house recruitment team via the 'Apply now' link below.

LocationWindor, BerkshireSalary£26,000-£30,000 per annum, up to 20% bonus + benefitsReferenceHiFXLDOContact NameRecruitment

Purpose of Role
The L&D Officer will support service delivery through the design, implementation and delivery of practical training programmes for new and existing employees across the business and support implementation of business strategy.

Key areas of role and responsibilities:

Coordinate training plans across the business for new and existing employees;Carry out training needs analysis (TNA) as requested (by project office, line managers, senior managers and directors) and identify learning needs for roles across the business (including system builds and projects);Design, build and deliver training interventions to suit training needs identified across the business;Plan and deliver generic induction training plan(s) to new employees;Deliver skills based training (including generalist induction courses) to customer services and sales roles within the online “Express products/services” teams;Facilitate training sessions where delivery subject is not familiar (using a subject matter expert within the business team to assist with delivery and / or technical content);Deliver regulatory / legal training in accordance with business strategy (Anti-Money Laundering / Data Protection)Ensure timely and accurate general administration and record keeping of training activities on ADPDuties & Responsibilities

Implementation and Delivery:

Training Plans

To create and communicate training plans for frontline customer service team, private client services team (in-bound sales and dealing) and operations & payments (back-office) teams;

Customer Services

To deliver practical Customer Service training sessions to best practice standards (e.g. CIPD) through one-to-one or group sessions (for both frontline Customer Service and Operations based staff)

Sales (including Dealing)

To deliver generic sales training for Corporate Express and Private Client Services teams (e.g. Revenue generating teams)

Induction Training

To deliver initial induction/orientation training for all new startersTo coordinate and deliver new starter programme courses during in accordance with the agreed SLA’s To ensure all relevant training milestones and activity is completed to agreed standards

Regulatory / Legal Training

To support the delivery of AML (Anti Money Laundering) and DP (Data Protection) training and any associated regulatory training as required for different parts of the businessTo support HR with the delivery of required HR legislative training to management teams

Record Keeping

To maintain a Learner Management System (LMS) via ADP systemsTo keep timely and accurate records of all training completed

Skill and Expertise

CIPD (Certificate in Training Practice) or equivalent training qualificationPrevious experience working within the financial services sector (FS / banking / insurance / FX payments)Previous experience working for a SME within a L&D training role (delivery)Confident and articulate presentation skills / group training (up to 10 people per session)Ability to work with minimal supervisionAbility to build effective relationships with team members and managementAn in depth knowledge of L&D gained through both experience and understanding of current theories

About HiFX
HiFX provides unrivalled foreign exchange and international payment services to businesses and private individuals around the globe. To date we have transferred over £100 billion on behalf of our clients and are one of the world’s leading foreign currency specialists – trusted by over 5,000 companies from 100 industry sectors and assisting 75,000+ private individuals each year. For more information about our products and services please visit www.hifx.co.uk

We remain passionate about what we do and our people are at the centre of everything that we do. HiFX currently employs 210+ employees across its offices spanning the UK, Europe and Australasia.

We believe that we have a compelling employment proposition, offering attractive salaries, benefits and opportunity for career development. HiFX is proud to feature amongst the UK’s best companies to work for in 2006/07/08 and 2014.

Interested?

Please submit your CV and covering letter to our in-house recruitment team via the 'Apply now' link below.

Apply now


View the original article here

HR Change Manager, Bracknell, £80,000 - £90,000 plus package

HR Change Manager, Bracknell, £80,000 - £90,000 plus package Bracknell An international engineering company with operations in over 30 countries currently requires an ambitious and pro-active Change Lead to join the team in Bracknell on a permanent basis, during a time of great transformation. Reporting into the Programme Manager and working extremely closely with the senior leadership team, this position will drive the company’s Change initiatives from a People perspective. Acting as a true thought leader, this role will guarantee the successful renovation of business procedures, systems and culture.

Main responsibilities will include:

Working with senior stakeholders to successfully design and implement the company’s change strategy.

Detecting and addressing potential deterrents to executing the transformation plan, and managing issues of employee resistance sensitively and efficiently.

Project managing different change initiatives, and always communicating the motivations and objectives of these projects clearly and openly.

Working with training managers and senior stakeholders to upskill the existing workforce and to prepare new hires.

In order to be considered for the role you:

Must have an excellent track record of implementing change programs in complex, international organisations.

Will be an avid team player, able to embody the company’s change vision and act as a true support and guide.

Will be an outstanding communicator, and understand the importance of efficient and honest engagement during a time of great change.

Must have strong project management abilities, skilled in the scoping, design and delivery of HR transformation initiatives.

Must be a dependable and knowledgeable professional, able to effectively influence stakeholders at all levels of the business.

LocationBracknellSalary£80,000 - 90,000 plus packageReference881994Contact NameHugo TuckerAn international engineering company with operations in over 30 countries currently requires an ambitious and pro-active Change Lead to join the team in Bracknell on a permanent basis, during a time of great transformation. Reporting into the Programme Manager and working extremely closely with the senior leadership team, this position will drive the company’s Change initiatives from a People perspective. Acting as a true thought leader, this role will guarantee the successful renovation of business procedures, systems and culture.

Main responsibilities will include:

Working with senior stakeholders to successfully design and implement the company’s change strategy.

Detecting and addressing potential deterrents to executing the transformation plan, and managing issues of employee resistance sensitively and efficiently.

Project managing different change initiatives, and always communicating the motivations and objectives of these projects clearly and openly.

Working with training managers and senior stakeholders to upskill the existing workforce and to prepare new hires.

In order to be considered for the role you:

Must have an excellent track record of implementing change programs in complex, international organisations.

Will be an avid team player, able to embody the company’s change vision and act as a true support and guide.

Will be an outstanding communicator, and understand the importance of efficient and honest engagement during a time of great change.

Must have strong project management abilities, skilled in the scoping, design and delivery of HR transformation initiatives.

Must be a dependable and knowledgeable professional, able to effectively influence stakeholders at all levels of the business.

Apply now


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Management Consultants - Culture and Leadership

Management Consultants within GE Healthcare Finnamore actively develop their consultancy skills whilst building upon their own experience in OD, HR and line management within the NHS.   They take responsibility for designing and delivering complex and sensitive programmes that meet or exceed the expectations of both internal and external clients.

As part of our team, the role of Consultant will play to your strengths in:

•Working as part of (or managing) a team to deliver complex and sometimes sensitive assignments, which achieve or surpass client expectations.

•Striving to be the best you can be whilst sharing learning and training colleagues to build skills across the company.

•Driving assignment success by delivering valued content and insights.

•Actively growing your market knowledge to help develop and continuously improve our client offerings.

•Forging and maintaining outstanding client relationships and networks.

•Identifying opportunities and contributing to bids.

Desired Skills and Experience

You have gained experience and skills in a wide range of assessment and development techniques, through a career in consulting, health care, social care and public services.

You confidently exhibit and demonstrate a high level of competence in:

•Employee engagement

•Performance management

•Talent management and succession planning

•Coaching

•Working with organisations to effect culture change

•Board development

•Line management

•Team effectiveness diagnostics (e.g. MTBI)

•Project management 

Even if you consider yourself to have more to learn, you exhibit confidently the experience of someone who has worked closely with senior management in a health and social care setting.

You have personally had a strong impact on culture change, and are regarded as someone who gets matters organised and makes things happen.  

Your clients are assured by your skills in OD, HR, coaching and use of diagnostic tools and interventions, and the way in which you apply your skills and experience to any assignment.

In addition, the way in which you have contributed innovatively and creatively to the presentation and handover of work you have undertaken has ensured the effective and sustainable transfer of skills to your clients.

It is highly likely that you have gained qualifications to degree level in, for example and not limited to psychology, science or management.  You may have also gained further qualifications in OD, HR or Health.

About this company

GE Healthcare Finnamore is a leading specialist health and social care consultancy dedicated to improving people's health and wellbeing through the clients that we serve.  We formed following the acquisition of Finnamore Ltd by GE Healthcare in January 2014, bringing us together with GEHC Performance  Solutions UK (part of the global GEHC Partners business).  Our team of over seventy health and social care specialists combines the agility, independent-thinking and responsiveness of Finnamore, a consultancy of 21 years' standing, with GE's scale, world class leadership, and technology base and the health transformation track record of GEHC Performance Solutions UK.  We do the hard stuff, from strategy to implementation, getting alongside our clients to deliver lasting outcomes together.  We are committed to achieving change and transferring skills for the long term and our results speak for themselves.

Substantial contract wins during 2014 have created opportunities for suitably qualified candidates to apply to join the GE Healthcare Finnamore team.  Interested candidates should submit their CVs to The Shilston Partnership by Monday 2 June 2014. All shortlisted candidates will be invited to complete a numerical and verbal reasoning test as well as attending an assessment centre on 23 June 2014 in London.

Apply now


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How to Recognize Snake Oil in Your Personal Learning Network

The Snake Oil Salesman. Despite how dated the term is – most hypotheses on the subject estimate it first being coined in the 19th century – the phrase still conjures up a standard vision of a man in the old west, well dressed, and selling the miracle elixir that will cure whatever ails you. The phrase is still used today to describe unscrupulous practices, usually in the context of sales.

SnakeOilIn this post I’m going to explore the presence of snake oil in a somewhat  less likely place than in the old west; I’m going to explore the presence of snake oil within your personal learning network.

This might seem like a strange connection for me to be making. After all, you’re probably thinking that selling snake oil has nothing to do with PLNs.

If so… you’d be wrong.

Let’s start with a baseline: We’re all selling ourselves. Every one of us. This isn’t a bad thing; it’s just something we need to be aware of in the context of personal learning networks.

I’ve often spoken and written about the importance of personal branding, especially in the context of social media and personal learning networks. Personal branding is essentially a sales technique; you are positioning you and your abilities in a way that would make someone want to connect with you. This isn’t just a practice used by consultants who are looking for connections that will literally lead to a revenue-generating sale either.

When people are strategic about building and leveraging their personal learning networks, they are also (or at least, they should be) very conscious about managing their personal brand. Your personal persona, especially online, and the image you portray are what makes you attractive to connect with. The “selling process” of personal learning networks is the efforts individuals take to not only connect with others, but to create an image around themselves so that others will want to connect with them.

A sales process only really works when there are people willing to buy what is being sold. In a personal learning network, the decision to connect with someone is the closing of a sale. Like any sale, the decision to close comes when both sides see value in the transaction – in this case the connection being made between two individuals. The decision to connect with someone is based on a number of personal factors. For me, the primary driver to connect with someone and have them be a part of my PLN is if that person is going to be a resource that helps me grow. I generally look for people that are doing interesting work that I can learn from. I want to have conversations with people in which ideas and practices that move our industry forward are being shared. That’s where my passion lies, and those are the people I am actively seeking to connect with.

Regardless of what you’re personally seeking for your PLN, I’m sure you’ll find no shortage of individuals whose brand matches that criteria.

And in some cases, that’s the problem.

In any sales environment, be it stock trading, used car sales, or eBay, you’ll find the modern version of the Snake Oil Salesman. Your personal learning network is no different.

Find that hard to believe? Wikipedia defines a snake oil salesman as “someone who knowingly sells fraudulent goods or who is himself or herself a fraud, quack, charlatan, or the like.” We’ve all encountered snake oil salesmen in the building of our PLNs; the problem is that we’re often too busy building our PLN to realize we’ve invited one of them into our network. That’s a big problem.

Let’s look at the origins of the snake oil salesman. This is a person who would search for a need people had – usually a disease that available medicines could not address. He or she would then create a fake elixir and position it as a cure for what the public needed.

This created two major problems. First, people were still sick; the problem was not solved. Second, and more importantly, as more people fell under the spell of the snake oil salesman, they were taken further off the path they needed to be on, unaware that they had gone astray.

This is the real danger posed by snake oil in your PLN. There are plenty of individuals and organizations whose brand is more powerful than the actual substance behind the brand. They are experts at marketing themselves as experts. They give the appearance of someone that can enhance your PLN and help it grow, when in reality they serve as an anchor that keeps it from moving forward. They take you off the path you want to be on, usually without you being aware of it happening.

It’s critical that we are able to identify snake oil salesmen in and around our personal learning networks. But how can we do that?

It’s not always easy to sniff out snake oil in your PLN. But there’s one thing that all snake oil salesmen seem to have in common: Enthusiasm.

Don’t get me wrong, I’m not saying that everyone that’s enthusiastic about what they do is a snake oil salesmen. Hell, enthusiasm is one of the traits I appreciate most from those in my PLN. But there are plenty of people that leverage the excitement of enthusiasm to mask their snake oil. They use enthusiasm to exaggerate their practices and efforts, building connections based on the energy and excitement they bring to a conversation rather than the substance.

And that’s where the danger lies. Someone that’s adding energy and excitement to a conversation may be a lot of fun, but without substance it’s unlikely they are helping you grow, and growth is the primary purpose of a personal learning network. The snake oil salesman portrays themselves as a thought leader in a space, and usually does a great job of facilitating a self-congratulatory environment in which everyone’s efforts are immediately perceived as leading-edge. While that’s usually a cyclical environment full of positive energy, it’s also an environment that insulates itself from the rest of the world, providing those in such a network with an inflated interpretation of where there knowledge and skills exist against industry standards.

There are two primary ways to avoid the snake oil salesmen in your personal learning network. The first is to realize that enthusiasm is an intoxicating and magnetic force. It draws us in, taps into our emotions, and can easily alter our perceptions. We need to be aware of this. With that awareness in place we can look past the enthusiasm. As I mentioned earlier, enthusiasm isn’t a bad thing. What we want and need in our PLNs is enthusiasm built upon substance. Enthusiasm in itself is not an indicator of competence. When you start connecting with someone, dig deeper. Find out where they do their work, and with who. Share examples.

I’m not implying an inquisition; this type of sharing is a natural part of a strong PLN. It’s also when the holes in the snake oil salesman’s facade start to become apparent.

The second way to avoid the snake oil salesman is to build a PLN with a career maturity model in mind. We’re all at different stages in our careers, and we all work for organizations with different learning cultures. We need to connect with people across this continuum, including people who are where we have been in the past, where we are today, and where we hope to be in the future. I believe each of us is our own yardstick. I don’t judge myself against anyone else; I judge myself against where I was yesterday. Connecting with people across this career maturity model helps us better understand the context of where we have been, where we are, and where we are going.

That context also helps us see through the enthusiasm of the snake oil salesman. It provides the examples that help us verify that we are on a growth path.


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Senior Learning & Development Manager - Commercial

Description

From a secret recipe to a bold idea and very proud traditions, we build the future. Coca-Cola Enterprises (CCE) manufactures, distributes, sells and markets some of the world’s strongest brands in non-alcoholic beverages. We are part of Coca-Cola Enterprises Inc, the leading Western European marketer, distributor, and producer of bottle and can non-alcoholic refreshments and the world’s third-largest independent Coca-Cola bottler. Some of the brands you will find in our portfolio are Coca-Cola®, Fanta®, Powerade®, Glaceau Vitaminwater®, Monster® and Caprisun®.

Leading brands, great people, growth and the reward that comes with it: the raw materials for success are right here. But still, success depends on our skilled management sharing thirst: a thirst for getting more and better from our people and systems, a thirst for pushing limits, and a thirst for the rigour and challenge of a fast moving business.

Do you have a personality with the power to influence and connect?
Can you sustain the pace to keep on growing?
Will you make an impact with your desire to win?

Senior Learning and Development Manager

Permanent

What you become a part of

• Leading a team to consult, design & deliver learning solutions for the Commercial Function across Europe
• To design solutions through internal or external methods that delivers a performance improvement through effective learning and development.
• To lead the deployment of quality learning solutions for the Commercial Functions
• Front Line Account Manage the Commercial HRBP teams as appropriate
• Line Manage a team of European L&D Managers

What to expect

• Consult and design solutions through internal or external resources to deliver a quality solution for our customers
• Work with L&D Services to review effectiveness of solution and evaluate ROI.
• Line management of L&D Managers to ensure all solutions are delivered on time and to agreed objectives
• Proving a first class L&D service to the European Sales and Marketing Team
• Delivering the budget and management of vendors
• Full implementation of the L&D Commercial Plan
• Managing design feedback from facilitators/L&D Managers
• Managing relationships with HRBPs and Commercial Stakeholders
• Delivery of quality L&D projects on time, in budget and meeting the business needs
• Performance management of L&D Managers
• Budgetary management

Job Activities

• Partner the HRBP for Commercial European Teams to deliver key projects and initiatives from a professional L&D perspective
• Using internal consultancy methodology, design and deliver a learning solution that delivers the requested business need and raises performance/capability.
• Lead key internal L&D projects to improve business performance and build the capability of our people
• Lead work with the L&D Services/ field L&D team to ensure an effective implementation plan for rollout.
• Build and maintain positive external contacts to keep up to date with the external market and latest trends in L&D.
• Apply project management methodology to manage and monitor progress on development solutions.
• Be responsible for the budget in line with design/implementation costings and travel expenditure
• Identify and evaluate future trends within the Development ‘market’.
• Liaise with the Instructional design team where required
• Lead the L&D Design to deliver quality L&D solutions with pace, efficiency and creativity
• Deliver senior training where required.
• Manage queries from facilitators on course content and feed through to the relevant L&D Manager
• Ensure sufficient supplies of materials are available to meet the plan
• Review evaluation feedback, define appropriate actions and progress
• Line manage and deliver the ‘My Development Experience’ for L&D Managers and ensure appropriate resource and capability levels within the team
• Continuously assess the quality assurance activities to ensure the standard of delivered training is in line with requirements. Coach as appropriate to improve standards
• Act as point of reference for, and supply expert advice to facilitators with regard to course delivery
• Identify where learning products may require update/maintenance, action or feed through as appropriate
• Deputise for the AD Commercial as necessary

Qualifications

What we expect of you

Experience in applying organisation development solutions in a cross matrix organisationExtensive L&D design and delivery expertiseExperience in leading large scale, complex projects from an L&D perspectiveStrong theoretical understanding of Learning development and how to apply in a pragmatic way to deliver an effective result for the customerProven track record of large scale, remote team managementExcellent internal consulting skillsProject management skillsExcellent communication and facilitation skillsPsychometric assessment tools - advantageousCIPD or country equivalent – preferredEuropean Travel 15-30%

Application

If this role is of interest to you, please upload a recent copy of your CV below and a member of the Talent Acquisition team will be in touch.

www.cokecce.com/careers

We believe that equal opportunities means inclusion, diversity and fair treatment for all.

Apply now


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Training & Competence Specialist

Training & Competence Specialist City of London

A leading, city based financial services firm has a new, urgent, requirement for a Training & Competence Consultant with experience of rolling out Senior Manager Regime training to join them on a long term contract basis. Reporting into the Head of Training, the role will focus on the following:


- Work with key stakeholders to ensure that the bank implements the FCA's new regulatory regime to a consistent standard including: Senior Manager's Regime, Certification Regime and Conduct Rules

- To assist the bank in implementing the new FCA Regulatory framework for Individuals in accordance with regulations.

- To help embed T&C procedures and establish appropriate training for relevant staff and in supervisory roles.


This is a 12 month contract, paying up to £70,000 with an immediate start. Candidates must have experience rolling out FCA competence training previously and ideally have experience specifically with Senior Manager's Regime, Certification Regime and Conduct Rules. To be considered, please apply with an updated CV as soon as possible.

SR Group is acting as an Employment Business in relation to this vacancy.

LocationCity of LondonSalary£60000 - £70000 per annumDuration12 monthsReferenceKA/6070TCContact NameKunaal Arora

A leading, city based financial services firm has a new, urgent, requirement for a Training & Competence Consultant with experience of rolling out Senior Manager Regime training to join them on a long term contract basis. Reporting into the Head of Training, the role will focus on the following:


- Work with key stakeholders to ensure that the bank implements the FCA's new regulatory regime to a consistent standard including: Senior Manager's Regime, Certification Regime and Conduct Rules

- To assist the bank in implementing the new FCA Regulatory framework for Individuals in accordance with regulations.

- To help embed T&C procedures and establish appropriate training for relevant staff and in supervisory roles.


This is a 12 month contract, paying up to £70,000 with an immediate start. Candidates must have experience rolling out FCA competence training previously and ideally have experience specifically with Senior Manager's Regime, Certification Regime and Conduct Rules. To be considered, please apply with an updated CV as soon as possible.

SR Group is acting as an Employment Business in relation to this vacancy.

Apply now


View the original article here

Friday, March 27, 2015

Operational Trainer - Central Region

Operational Trainer - Central Region Birmingham

Anchor has an exciting opportunity for an experienced Operational Trainer to join their team. Their main role will to be deliver effective learning & development interventions that drives and supports a competent and capable workforce.

The successful candidate will be expected to manage the regional training centre, to ensure events are planned, in line with demand, to maximum occupancy and that drives or maintains statutory and mandatory training targets.

Location: Central Region

Key Responsibilities:

• Training delivery
• Daily running of the regional training centre
• Planning interventions based on demand identified in the regional / national plans
• Adapting training materials or techniques to meet the needs of the audience
• Revision of training materials based on feedback and evaluation

Required Knowledge & Experience:

Qualifications

• Certificate in training practice, NVQ or equivalent experience
• Part of fully qualified membership of CIPD
• PTTLLS or working towards PTTLLS
• Specific care or health & safety qualifications, would be advantageous


Experience Required:

• Experience of the full learning cycle (training needs analysis, design, delivery and evaluation)
Having worked in a person centred/customer focused environment.
• Experience of training delivery to a diverse and multi skilled workforce
• Proven track record in implementing blended learning techniques

Required Skills:

• Up to date knowledge of industry best practice and standards as well as developments in the L&D arena
• Blended learning techniques
• Appropriate development interventions, suitable for learners in a customer facing environment

Closing Date: 02/03/2015

LocationBirminghamSalary£30k to £34k depending on experienceReference011922Contact NameCintia Santoianni

Anchor has an exciting opportunity for an experienced Operational Trainer to join their team. Their main role will to be deliver effective learning & development interventions that drives and supports a competent and capable workforce.

The successful candidate will be expected to manage the regional training centre, to ensure events are planned, in line with demand, to maximum occupancy and that drives or maintains statutory and mandatory training targets.

Location: Central Region

Key Responsibilities:

• Training delivery
• Daily running of the regional training centre
• Planning interventions based on demand identified in the regional / national plans
• Adapting training materials or techniques to meet the needs of the audience
• Revision of training materials based on feedback and evaluation

Required Knowledge & Experience:

Qualifications

• Certificate in training practice, NVQ or equivalent experience
• Part of fully qualified membership of CIPD
• PTTLLS or working towards PTTLLS
• Specific care or health & safety qualifications, would be advantageous


Experience Required:

• Experience of the full learning cycle (training needs analysis, design, delivery and evaluation)
Having worked in a person centred/customer focused environment.
• Experience of training delivery to a diverse and multi skilled workforce
• Proven track record in implementing blended learning techniques

Required Skills:

• Up to date knowledge of industry best practice and standards as well as developments in the L&D arena
• Blended learning techniques
• Appropriate development interventions, suitable for learners in a customer facing environment

Closing Date: 02/03/2015

Apply now


View the original article here

Training Officer

Training Officer Cheshire

We are looking for candidates who can support the full learning cycle from design through to delivery and evaluation.

Your role will be to provide comprehensive training and support to the business enabling managers to focus on Performance Management across their teams and deliver and facilitate engaging and output-focused training courses.

You will have:

· Experience of rolling out a Management Programme, focused on developing first line managers on performance management across their teams

· Experience of the design and delivery of training around performance, absence and behaviour

Some travel will be required to company sites.

If you are interested in this HR role please apply by clicking on the link below or contact Ashley Kate HR for further details.

Ashley Kate HR specialise exclusively in HR recruitment, nationwide for temporary, contract and permanent HR roles. We give equal priority to our candidate and client relationships and ensure we deliver a highly professional HR consultancy service at all times.

To find out more about us please visit our website at http://www.ashleykatehr.com/
Join the Ashley Kate HR LinkedIn group at http://linkd.in/HRProfessionalsNetworkUK
And follow us on Twitter at http://www.twitter.com/AshleyKateHR

Ashley Kate HR operates as a Recruitment Agency for the provision of permanent candidates and as a Recruitment Business for the provision of temporary candidates.

LocationCheshireSalaryUp to £32,000DurationPermanentReference13171 JKCCBContact NameRecruiters

We are looking for candidates who can support the full learning cycle from design through to delivery and evaluation.

Your role will be to provide comprehensive training and support to the business enabling managers to focus on Performance Management across their teams and deliver and facilitate engaging and output-focused training courses.

You will have:

· Experience of rolling out a Management Programme, focused on developing first line managers on performance management across their teams

· Experience of the design and delivery of training around performance, absence and behaviour

Some travel will be required to company sites.

If you are interested in this HR role please apply by clicking on the link below or contact Ashley Kate HR for further details.

Ashley Kate HR specialise exclusively in HR recruitment, nationwide for temporary, contract and permanent HR roles. We give equal priority to our candidate and client relationships and ensure we deliver a highly professional HR consultancy service at all times.

To find out more about us please visit our website at http://www.ashleykatehr.com/
Join the Ashley Kate HR LinkedIn group at http://linkd.in/HRProfessionalsNetworkUK
And follow us on Twitter at http://www.twitter.com/AshleyKateHR

Ashley Kate HR operates as a Recruitment Agency for the provision of permanent candidates and as a Recruitment Business for the provision of temporary candidates.

Apply now


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Trainee Development Adviser

Trainee Development Adviser London - City

Client -
My client is an international leading law firm, looking for a Trainee Development Advisor on a permanent basis.

Role -
As the specialist Graduate Development Adviser you will be the main point of contact for trainees throughout their training contract within the firm. This will involve managing seat changes, organising inductions, ensuring the smooth running of their delivery, monitoring trainees performance, managing any secondment coordination, working with Partners and Law Schools, overseeing appraisals and managing the Trainee Development Assistant.

You -
Experience of working in Trainee Development and on projects is essential. The candidate will have preferably worked within a law firm and be a team player.

IMPORTANT NOTICE

It is Career Legal’s policy, as a matter of courtesy to respond to all applications within three working days. However because of the volume of applications, we are sometimes unable to respond to individual candidates. If we have not contacted you within three working days your application has been unsuccessful and your details have not been retained. Please apply for any other position that you may see in the future. Career Legal is a Recruitment Agency and is advertising this permanent vacancy on behalf of one of its Clients. Thank you

LocationLondon - CitySalary£30,000 - £40,000ReferenceSS105413Contact NameSam Stafford

Client -
My client is an international leading law firm, looking for a Trainee Development Advisor on a permanent basis.

Role -
As the specialist Graduate Development Adviser you will be the main point of contact for trainees throughout their training contract within the firm. This will involve managing seat changes, organising inductions, ensuring the smooth running of their delivery, monitoring trainees performance, managing any secondment coordination, working with Partners and Law Schools, overseeing appraisals and managing the Trainee Development Assistant.

You -
Experience of working in Trainee Development and on projects is essential. The candidate will have preferably worked within a law firm and be a team player.

IMPORTANT NOTICE

It is Career Legal’s policy, as a matter of courtesy to respond to all applications within three working days. However because of the volume of applications, we are sometimes unable to respond to individual candidates. If we have not contacted you within three working days your application has been unsuccessful and your details have not been retained. Please apply for any other position that you may see in the future. Career Legal is a Recruitment Agency and is advertising this permanent vacancy on behalf of one of its Clients. Thank you

Apply now


View the original article here

Coaching Tip #9, Chip McFarlane, IECL

Chip provides tips to help coaches align with the International Coach Federation (ICF) Core Competencies for coaches. Tip #9 looks at designing actions - how the coach can encourage, support and stretch their counterpart to engage the new actions needed to move the counterpart forward.

Bookmark and Share Trackback Linkhttp://ieclive.businesscatalyst.com/BlogRetrieve.aspx?BlogID=5211&PostID=363154&A=TrackbackTrackbacksPost has no trackbacks.

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#MOOC on Corporate MOOCs: Lessons from Week 2

CaptureThe second week of Intrepid Learning’s MOOC on Corporate MOOCs is now complete. This post reflects on my experience in the MOOC, looking at my experience from two separate angles: That of a learner and that as a learning and performance professional. I will start by commenting on the content of the MOOC, and then reflect on the way the learning experience was constructed.

Week two of the MOOC on Corporate MOOCs took a deeper dive into the world of corporate MOOCs. The week had fewer modules – 4 this week as compared to 6 last week – but no shortage of great content.

The first module set the stage for week 2 of the MOOC while revisiting and expanding upon the content of week 1. I liked this module a great deal. I always value reflection as part of learning; it’s one of the reasons I like to write posts like this. Week 2 kicked off with some learning moments from week 1. I especially liked the curated posts from various discussions that pulled out key learning points and put the content from week 1 into context. It was a great way to set the stage for week 2. I also appreciated that this module reflecting the evolving nature of the course, as the syllabus was updated based upon the interests that were expressed by participants during the week.

The next module explored what makes a MOOC engaging for a learner. We explored various ways to keep people engaged, including some great examples from the world of marketing. The course then moved on to a discussion of cohorts, and how they can be leveraged to enhance the MOOC experience. The module ended with great information on the value of providing bite-sized content and how gamification and badges can increase engagement and participation.

MOOC2Next was a re-positioning of the question posed in the previous module, as this module explores what makes a MOOC great for an organization. We explored the four “I” metrics that can be used to measure the effectiveness of an organizational MOOC – Involvement, Interaction, Intimacy, and Influence. There was plenty of discussion around how these metrics can provide real value to an organization. The module also covered the credentials that could be attached to MOOCs and one of the main benefits of MOOCs in a corporate setting: scalability.

The last module provided a nice conclusion to the week, exploring how to decide if a MOOC is the right fit for your organizational learning and performance need. A simple but powerful job aid was provided that had 12 questions organizations should be asking themselves before they go down the MOOC road. Each of the questions was explored to give context, so that participants could take the job aid and effectively apply it in their organizations. It was a great way to tie together the content of the week in an actionable way.

Putting on my Learning and Performance Professional hat, there was a lot I liked about this week. The first thing I noticed was the open and agile way the MOOC seems to be being run behind-the-scenes. In the opening module there was an acknowledgement that the organizers of the event learned from week 1 as well. They saw the aspects of the content that were important to participants and adjusted the course curriculum accordingly. There was also discussion related to the participant suggestion to include Open Office Hours with the moderators. The course also has a certain agility attached to it, as evidenced by the inclusion of current events like the recent announcement of Starbucks partnership with Arizona State University.

This was all done openly and publicly, in a way that was integrated into the content.  In an environment where learning content is too often top-down and hierarchy-based, it’s refreshing to see the management of learning content handled in an openly collaborative fashion.

I also liked the way the MOOC was managing the social aspect of the course. There was active moderation of the discussion boards, where conversation and sharing was encouraged. There was also curation of the discussions. Pulling out key contextual learning points from the discussion boards and integrating them into the formal learning path of the course gives them much greater visibility.

MOOC1Lastly, I am enjoying watching the balance between creation and curation take shape. There is a great deal of content being shared within the MOOC. Some of it was created by Intrepid Learning, some of it was curated by the MOOC designers and brought into the course. In some cases the curated content is part of what I perceive as the “critical learning path” of the experience, and in some cases the curated content is there to expand upon the content for learners that want to dig deeper into a particular topic. I find curation to be a huge part of the future of workplace learning, so it’s been very interesting to see it put into action during this MOOC.

There are so many variables that impact a learning experience, be it a MOOC or something else. As learning professionals, we often battle the need to provide support and learning to employees against the needs of work. Any formal learning experience is likely going to involve some level of interruption to the actual performance of work – You likely can’t be “in training” and “doing your job” at the same time.

I lived that challenge this week, and it altered my experience as a learner. I was hosting and speaking at the mLearn Conference and Expo last week, which takes up a huge amount of my attention. When I’m working at a conference, my days are packed from early morning till the evening. When I get back to my hotel at the end of the day, there’s usually more work to be done. As such, I didn’t have much time to dive into the MOOC until the weekend.

It changed the experience a bit for me. Instead of actively participating in discussions, I was passively reading discussions that had taken place. In addition, the MOOC on Corporate MOOCs falls under the heading of “optional learning” for me. It’s important, but there’s no real accountability attached to completion of the MOOC other than my own personal desire. It left me thinking how I would manage a similar scenario for a learner in a corporate MOOC I was running that *did* have a completion requirement.

These subtle shifts in the ways we perceive and define participation and completion are interesting. It will be interesting to see how they evolve as more organizations adapt the MOOC format as part of their strategies.

We’re already entering the final week of the MOOC on Corporate MOOCs. I’m looking forward to capping the course off with a discussion of getting started with Corporate MOOCs, including how to make the case for a MOOC, and how to effectively design and develop the MOOC experience. I’m also interested in continuing to explore this topic after the formal time of the “course” ends. There were a number of great resources shared during the first two weeks, some of which I didn’t have the opportunity to explore as deeply as I might have liked, and others that I’d like to revisit.

And for me, that’s the sign of a great learning experience.

Until next week, I’ll see you on the discussion boards.


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Gearing Up For Learning Live

A few months ago Don Taylor  asked me to facilitate a session at the IITT’s Learning Live conference, a request that (as always) I jumped at  for a number of reasons; there are the obvious ones:

An opportunity to meet up with colleuages who I have only ever interacted with onlineTo meet new people and further enhance my networkTo attend (for free!) some fantastic looking sessions facilitated both by people I know, trust and respect as well as some people who I do not (yet) knowTo showcase my skills amongst the wider industryBut there is an additional reason that may not be obvious and may not be everybody’s ‘raison detre’ for speaking at conferences and workshops and it is this
It challenges me to ‘do‘ and ‘be‘ something different. As regular readers will know the opportunities for me to show my passion and interest in this area are restricted within my organisation so any opportunity to do so to a like-minded group of people is not only seized upon, but I guess it also acts as a testing ground for all the things that I am unable to do within my normal working day.Not only do I want the content of the session to resonate with the attendees who have (very often) paid good money to attend these conferences, but I also want the audience to leave with some additional ideas as to how to facilitate sessions and workshops in a different manner, a ‘meta’ session within a session if you like. I always find that a reliable way of doing this is to add a great deal of interactivity within the session and in particular within the navigation of the session. Now this can be a little tricky to do as you are essentially stepping away from the linear type of presentation that we all know, that is easier to put together and to a large degree is ‘safe’. I have in the past even managed to tell a story using a non linear approach and allowing the audience to choose wether they wanted the beginning, middle or end bit and in what order – and it worked!!!For Learning Live I have once again chosen to take a non linear to the session but this time I have decided (or as I have never done this before it may be accurate to say ‘gambled’) to take the navigation  off the screen as I have previously done and bring it physically into the classroom, but to then take any decision that the audience makes and put it back onto the screen……  Well actually it isn’t and if you’re attending my session at Leaning Live then you’ll see (fingers crossed) how it all works – who knows it may give you some ideas in the future???As a little clue as to how I’m going to work the navigation aspect here is a short video that I have made to ‘set up’ my forthcoming session

See you in Brum?


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Thursday, March 26, 2015

Training Consultant

Training Consultant Bradford

Summary

A fantastic opportunity for an immediately available Training Consutlant to join a large and established financial services organisation. This role sits within an established Training Academy within the HR team where they pride themselves on offering a variety of innovative, inspirational and diverse training & development solutions.

Client Details

My client is a very large financial services organisation based near Bradford.

Description

The role of the successful Training Officer is to effectively carry out a full training needs analysis, design, deliver and evaluate a range of training material to groups or individuals using a wide range of learning solutions.

Key task & responsibilities:



Through the TNA, you would beed to asses the training needs in the contact centre and identify appropriate solutions to meet these needs
You would also have the exciting responsibility to design a range of training solutions to ensure that specified learning objectives are met using a blended selection of learning media
You will also deliver a range of training solutions through a framework of instruction, training and facilitation to achieve the overall learning objectives

Profile


CIPD qualified or training qualification CITP or equivalent
Evidence of the full training life cycle, Training Needs Analysis, Design, Delivery and Evaluation
Evidence of identifying and driving Continuous Improvement in an Operational environment
Experience of Process and Systems training experience
Experience of contact centre environments would be very desirable

Job Offer

The client is offering a salary of £30-32K plus 25 days holiday and free parking.

LocationBradfordReference13413260/001Contact NameAmy Procter

Summary

A fantastic opportunity for an immediately available Training Consutlant to join a large and established financial services organisation. This role sits within an established Training Academy within the HR team where they pride themselves on offering a variety of innovative, inspirational and diverse training & development solutions.

Client Details

My client is a very large financial services organisation based near Bradford.

Description

The role of the successful Training Officer is to effectively carry out a full training needs analysis, design, deliver and evaluate a range of training material to groups or individuals using a wide range of learning solutions.

Key task & responsibilities:



Through the TNA, you would beed to asses the training needs in the contact centre and identify appropriate solutions to meet these needs
You would also have the exciting responsibility to design a range of training solutions to ensure that specified learning objectives are met using a blended selection of learning media
You will also deliver a range of training solutions through a framework of instruction, training and facilitation to achieve the overall learning objectives

Profile


CIPD qualified or training qualification CITP or equivalent
Evidence of the full training life cycle, Training Needs Analysis, Design, Delivery and Evaluation
Evidence of identifying and driving Continuous Improvement in an Operational environment
Experience of Process and Systems training experience
Experience of contact centre environments would be very desirable

Job Offer

The client is offering a salary of £30-32K plus 25 days holiday and free parking.

Apply now


View the original article here

Exploring the Learning and Performance Ecosystem – Resources Shared at #ATDTK

2015-01-16_2-40-04On January 16th, I had the pleasure of speaking at the ATD TechKnowledge Conference. I led a discussion titled Exploring the Learning and Performance Ecosystem. Here’s a description of the session:

Workers learn constantly. The formal training they receive is just one small part of the ecosystem of resources that are available to help workers learn and do their jobs more effectively. In this session you will examine the expanded scope of a learning ecosystem, examining the numerous components that contribute to learning and performance improvement. You will also explore how these individual components can be combined into a single cohesive strategy in which the whole is more than the sum of it’s parts.

In this session, you will learn to understand the concept of a learning ecosystem. You will explore the numerous components of a learning ecosystem and how they contribute to performance improvement . You will how to build connections between individual components to form a single organizational strategy.

This blog post is being set up primarily as a follow-up resource for those that attended the session, and it may also serve as a resource for anyone that wants to learn more about the technology trends that are shaping the future of learning.

Session Slides

Additional Resources
Learning and Performance Ecosystems: Current State and Challenges Guild Research Report
Learning and Performance Ecosystems: Strategy, Technology, Impact, and Challenges by Marc J. Rosenberg & Steve Foreman
10 Reasons to Build an Ecosystem-Focused Learning and Performance Strategy by David Kelly
Are You Creating an Environment in Which Learning Can Thrive? by David Kelly
What is a Learning Ecosystem? by David Kelly
5 Future Trends That Will Impact the Learning Ecosystem by Andrea Saveri
On Ecosystems and Learning Strategy by Catherine Lombardozzi
What I Learned at Ecosystem 2014 by JD Dillon


View the original article here

Oxymoron alert!!!!! "Innovation in Compliance Training"…

…. Actually following today’s eLN event ‘Innovation in Compliance Training’ maybe it isn’t an oxymoron!

I’d had really been looking forward to this particular event as my organisation is heavily regulated and delivers a great deal of compliance training; to that end I was really keen to discover how other organisations and Instructional Designers have gone about dealing with the dry, uninspiring beast that is Compliance Training. I was so excited about the potential of the event that I invited my organisations Health & Safety Manager along, which he duly accepted… now the event had to deliver….

The day kicked as usual with @RobHubbard welcoming everybody and we were swiftly into the 1st session…

Creating a successful compliance culture – Viv Cole

This was a great intro session for many reasons, not least of which was that it was a group discussion exercise (so it got us all talking, first thing in the morning) on the subject of our thoughts and opinions on a compliance culture/training. Our particular table recognised the need for a lot of the Compliance Training that goes on, however a consistent thread of discussion was the fact that a lot of organisations adopt a ‘carpet bombing’ approach to compliance training. There was even an example of a financial sector organisation forcing there groundsmen to undertake basic FSA training; talk about ‘LARGE hand, small map’! I was pleased to explain that in my organisation there are only 2 x events that every employee has to undertake:

Fire SafetyDisplay Screen Equipment Awareness

and that we have adopted an Assess-Train-Assess approach to many of the other compliance events that we deliver, meaning that an individuals competence (or lack of) is the driver for refresher training as opposed to a refresher period expiring. This was something that I had hoped to deliver a Pecha Kucha on at today’s event, but circumstances unfortunately prevented me from doing so.

Viv then went on to share a list with us of the crucial ingredients to a successful compliance that had been created during a round table event with a number of compliance managers earlier this year list:

Leaders walking the walkclear responsibilitymandatory inductionregular updatesconsequence of non-complianceautomation of chasing mechanisms2-way relationshipalignment to business drivers

Stephanie Dedhar -User focused design to deliver gold-standard compliance training

I had been looking forward to Stephanie’s session in particular, as we had been tweeting in the run-up to the event and I was really intrigued as to how she was going to incorporate the Wordle that she had been requesting words from via Twitter.

What she did, which I thought was a really clever idea (and one that I intend to steal in  the near future) was to use the responses from eLN members as a TNA tool to determine the content of her session, and here she is in full swing…

User focused design to deliver gold-standard compliance training

Stephanie extolled a 3 stage principle of:

Making the learners careShowing them that it mattersHelping them to live it

Like any good speaker, she inspired me to look into a few of her ideas in greater detail/implement a few actions on my return to work; they were:

Review this YouTube video on typography

Ask our Compliance department to provide facts and figures on fire-related incidents and Display Screen Equipment related injuries. This data would be broadcast over our info-screens to (hopefully) make the learners ‘care’.Review Stephanie’s award-winning piece of compliance elearning (Stephanie has subsequently informed me that she is no longer able to provide access to the content itself, but has directed me here)

Laura Overton – How the recession has impacted elearning

Towards Maturity 2010 report

Laura Overton then took to the mic, to launch the Towards Maturity Learning Technology Benchmark 2010. Given that these were the results of an in-depth survey, there was a lot of data which would not be done justice by my Blog, so why don’t you mosey on down to the the Towards Maturity website and have a look at the report yourself? What really surprised me was that the use of Virtual Classrooms was reported as dropping compared to the previous benchmark??? How come? Surely in the ‘greener’, more cost-focussed world are living in, the uptake of tools such as this would be on the increase? Maybe @barrysampson’s tweet hit the nail on the head?

My action planning point from this session is actually a carry-over from a conversation with Laura at WOLCE and that is to:

Take part in a Beta test of the 24/7 online tool that Towards Maturity are developing.

Clive Shepherd – Competency or Compliance?

Compliance or Competence

@cliveshepherd started off by regaling a tale of some time that he had spent in Uganda (which has been, and still is still considered as a risk-area) which had been preceded by a piece of understandably necessary elearning. The point that Clive was making was that the moment he was told it was MANDATORY, he became turned off to it.

To use Clive’s own words “we are the keepers of our brains, if we put ourselves of the learning itself then there is little if any chance of it happening“. This struck a real chord with me as my organisation does make many pieces of learning MANDATORY, now given that a significant % of our learning activities are H&S related, then perhaps this is inescapable, but for me there was a tie-in to what Stephanie had said about making the learner ‘care‘ about undertaking the learner.

Clive mentioned the great Blog post by @shackletonjones on the Affective Context Model. I’ve seen/read this blog post a few times and I get something different from it each time; it’s definitely worth a view, or 2, or 3….

Action planning points from this?

Review the Affective Context model blog (again)Consider a coloured hue with a photo to reinforce the context of the image (I spotted Clive has done this with a couple of images taken of him sitting at his PC)

Holborn Bars once again came up trumps with the lunch and we were back in for the Pecha Kucha 2010 final between Phil Green, Tony Frascina and Matt Brewer with Matt Brewer walking away with a Kindle for his efforts, which I hope he will be donating to his daughter, given her efforts in producing the images for his Pecha Kucha ;-)

Peter Phillips – Zzzzzzz Wakey Wakey, compliance doesn’t need to be boring.

Peter took us on something of a whirlwind tour of good and bad elearning design. He reminded us how easy it was to write bad multiple choice questions and how quickly you could fall into the trap of just designing ‘click next’ type elearning – in fact he showed us an example where the learner had to undertake 41 (no that isn’t a typo) consecutive mouse clicks to progress!!!

Peter referenced @CatMoores work a number of times, in particular her ‘Dump the Drone’ blog post

And Tom Kuhlmanns work in relation to do we really need instructions on how to use an elearning course?

He also showed us some great examples of engaging, emotionally charged elearning in these 2 examples

What really struck home for me though was his statement “good learning is good learning, regardless of the ‘e’” – and I do believe he’s right!

It was during the ensuing comfort break, that I had a quick chat with @larshyland who came up with a great phrase “think campaign, not course“. Great point Lars, and with my organisation now having a graphic designer and TV film/production crew, this is something that I will look to leverage in the future.

What am I planning to do with this sessions content?

Critically review the multiple choice assessments within the elearning I have produced

Donald Clarke – Compliance or Compliant?

Last up before the mad-dash for the tube was Donald Clarke who opened up by saying that he had no issues with the H&S related compliance training that took place, but it was the ‘Equality and Diversity’ type compliance training that he took issue with. Donald referenced several pieces of US research that disproved any benefit from undertaking such learning activities and came out with a fantastic soundbite

“The plural of anecdote is……. ‘not data’”

He also described the simple social media policy that the Channel 4 head implemented which went a little something like “Don’t be a dick!” – he then compared this to the tomes of rules that the BBC had produced, interestingly my organisation is considering implementing a Social Media, I wonder which approach model they will use ;-)

As previously mentioned I had taken my H&S Manager with me and I was really encouraged by his positive comments throughout the day and the vision and ideas that he had already started to formulate for the future.

There wasn’t much Tweeting going on throughout the day (which always surprises me, given the nature of these events), but for those of you who are interested here is the TweetDoc.

As always, the informal conversations that took place during the day were just as valuable as the formal sessions so I would like to thank everybody who contributed to an excellent day in whatever way. – Cheers!


View the original article here

Learning Lessons from The Rick-Roll

Now today is April Fool’s Day. It seems like this would be a good time for all of us to
explore one of the most popular pranks in the history of the internet. It’s an early
version of today’s internet memes, and something that I still get hit with at least once
every few weeks. It usually comes in the form of a innocuous link, something you don’t
realize is a prank until you click the link.

Good pranks stick with you long after the prank is pulled, and this one is in this guy’s
opinion, one of the best. Once you’ve been hit with it, and the song associated with it
needles it’s way into your brain, consider your day shot. The song is pure 80's gold,
not in a classic sense, but in a so-bad-it-must-be-good way. If you haven’t figured it
all out already, I’m talking about the ever popular Rick-Roll.

Greater people than I have tried to figure out what makes the Rick-Roll so popular. I’m
interested in exploring the Rick-Roll not from an internet meme standpoint, but from a
very different angle. Learning and performance are my passion, so I’m most interested in
exploring what the Rick-Roll might teach us about learning.

You might be reading that and think “Has David lost his mind?”. It’s entirely possible,
or maybe I’m just having a little April Fool’s Day fun. I’ve always enjoyed taking an
unexpected lesson or two from unexpected sources, and this is as unexpected as it gets.

Under different circumstances this might just be a joke, but I really do think there are
plenty of lessons we can take about learning from the Rick-Roll. Let’s explore.

never-gonna-give-you-up-rick-astley

Now remember, I’m not saying the Rick-Roll is an example of well-designed learning. I
express that disclaimer loud and clear. I’m merely saying that there are lessons about
virtually anything that can be pulled from any topic if you look at things from new and
exciting points of view. I’ve always felt those types of thought processes open our minds
really wide so we make connections not apparent through the blinders of everyday life.

Getting such thoughts started can be a challenge, so this post is something I’m writing as
one long rant, not taking the time to think things through too much. I find that filters
new ideas too much, and in situations like this I want every idea to be considered. I also
need to consider object lessons as part of the process, things that are obviously wrong,
and yet teach a lesson on how to do something right (or better).

Let’s start with one of the obvious parts of the appeal of the Rick-Roll: Surprise. At the
ecosystem 2014 and Learning Solutions conferences, Soren Kaplan talked of the value
that surprise brings as it relates to innovation. Surprise might also help with learning.

Your mind reacts differently when you are surprised. I feel like my mind pauses & focuses
on targets more closely when I am surprised. It’s as if my mind says “Hold up, that was
unexpected” and immediately tries to figure out WHY.

Doesn’t that sound like something we would want to happen in a learning program? Most
online learning I have taken is highly predictable. In most cases, people are taking a
work-related course and are already familiar with much of the content, so we’re batting
natural tendencies to zone-out due to disinterest.

rick-roll_o_724794

Now surprising people might combat that. In many elearning courses learners can quite
easily predict what’s coming on the next screen. I think there’s real opportunity and
value to use surprise in those situations. Tackle the content from a unique new angle,
explore it from a customer’s point of view, or just tell a really extreme story and ask
realistic questions about what went wrong. Just try something different; surprise people.

Great learning resonates with people. Sometimes learning taps into existing knowledge
or emotions. I think that’s part of what connects people to the Rick-Roll. I would
not expect the Rick-Roll to be popular if it was associated with a song that was
not such a part of pop-culture. Part of what makes the Rick-Roll work is the strong
association people have with the song in the first place.

Resonance is so important to learning. In the case of the Rick-Roll, there’s a very
unexpected and strong emotional connection many people have as soon as the first few
notes start to play. Finding ways to tap into existing emotions can enhance learning.

And with all due respect to Rick Astley, the Rick-Roll is packed with humor. The video
represents every cheesy 1980's cliche in the book. Humor is another powerful emotional
opportunity for learning. Of course, humor is also a very slippery slope that I do
understand many people wanting to stay away from. After all, humor is very personal,
needing context that not everyone shares. I’m not saying learning should be funny -
don’t take it that way – but we should understand that humor is memorable.

And that’s often one of the most important takeaways for a learning program, is it
not? Was it memorable? Does it connect new knowledge with existing knowledge so you
don’t have to struggle with recalling information when it’s needed?

Doubtlessly we all want to build learning programs that are effective in helping fellow
employees in doing their jobs better. That’s why many of us love doing what we do. As
such, I’m always looking to approach things from different angles, and I will even
sometimes create a problem just so I can go through the thought processes required to
explore and solve it. Creating a problem just to solve it? That may sound strange, but I
really find that to be an exercise that opens my mind, helps my creativity, and in
the end, helps me build better learning programs.

You’ve just read through a post that is me doing just that. Sure, I explored the
opportunities for learning presented by the Rick-Roll, but my true motivation is more
underhanded than that. And no, that link is not a video. Happy April Fool’s Day.

NOTE: This post is inspired by another.


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Operational Trainer - Bath and Cornwall

Anchor has an exciting opportunity for an experienced Operational Trainer to join their team. Their main role will to be deliver effective learning & development interventions that drives and supports a competent and capable workforce.

The successful candidate will be expected to manage the regional training centre, to ensure events are planned, in line with demand, to maximum occupancy and that drives or maintains statutory and mandatory training targets.

Location: Bath and Cornwall

Key Responsibilities:

• Training delivery
• Daily running of the regional training centre
• Planning interventions based on demand identified in the regional / national plans
• Adapting training materials or techniques to meet the needs of the audience
• Revision of training materials based on feedback and evaluation

Required Knowledge & Experience:

Qualifications

• Certificate in training practice, NVQ or equivalent experience
• Part of fully qualified membership of CIPD
• PTTLLS or working towards PTTLLS
• Specific care or health & safety qualifications, would be advantageous


Experience Required:

• Experience of the full learning cycle (training needs analysis, design, delivery and evaluation)
Having worked in a person centred/customer focused environment.
• Experience of training delivery to a diverse and multi skilled workforce
• Proven track record in implementing blended learning techniques

Required Skills:

• Up to date knowledge of industry best practice and standards as well as developments in the L&D arena
• Blended learning techniques
• Appropriate development interventions, suitable for learners in a customer facing environment

Closing Date: 02/03/2015

Apply now


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Coaching Tip #11, Chip McFarlane, IECL

Chip provides tips to help coaches align with the International Coach Federation (ICF) Core Competencies for coaches. Tip #11 looks at managing progress and accountability.

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Wednesday, March 25, 2015

7th Annual Networking, Cocktail and Dining Etiquette workshop at Carleton

Home / News / 7th Annual Networking, Cocktail and Dining Etiquette workshop at Carleton

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Ottawa’s own entertaining expert Margaret Dickenson and career diplomat and Distinguished NPSIA Fellow Larry Dickenson return to Carleton for the 7th annual offering of their acclaimed Certificate in International Social Protocol – Networking, Cocktail and Dining Etiquette workshop on Saturday September 27, 2014 from 10 Am to 4 PM at Carleton University’s River Building.

Ideal for students, graduates, professionals and anyone wanting to develop their social graces for work, travel, or personal development.  This workshop presents all of the essentials necessary to master the rules of social and dining etiquette as well as providing the skills necessary to exploit opportunitites in business, career and personal fulfillment that arise through hosting or particpating in formal and informal social activities, ranging from receptions to dinner parties with friends and colleagues.

NPSIA-PT&D is especially happy to announce that participation in this workshop is now open to parents / grandparents and youth ages 15 years and older at a reduced fee.  Our Family package begins with the registration of 1 adult and 1 youth (15 years or older) with an additional reduction in registration for every family member thereafter.  An excellent gift and a wonderful family learning opportunity!

Learn more and register by visiting us at www.carleton.ca/npsia-ptd/

Tayloring It is open for business!

Over the past 18 months, I’ve had a number of conversations with various people from around our industry as well as outside of it on the subject of ‘going it alone‘, ‘setting up my own business‘, ‘escaping the rat race’ – whatever you want to call it!

First and foremost, I’ve always been flattered that these people have thought that I had ‘something’ that others would be willing to enter into a contract with me to obtain.

Secondly, I’ve always admitted to those people that I have a fear and a dread of leaving safe and secure roles to enter into what I perceive as a more risky world of the ‘self employed’.

However, I now realise that even full time employment in established organisations is still fraught with risks and that anybody – and I’m probably including you, Dear Reader – who doesn’t have a back-up plan or a safety net of some description is probably not doing themselves any favours.

That’s why I’ve decided to take Tayloring It to a slightly different place than I had originally intended when I first started blogging 3 years ago.

I’ve decided to start up my own small consultancy ‘Tayloring It’. Before you ask, “No“, I haven’t left my current role and nor is the writing on the wall - I’m probably happier in this role than I have been in any role since I left the Army in 2006. But that doesn’t mean I can’t start establishing contacts along with developing a portfolio of work and business accumen just in case my world looks different in 12, 24 or however many months in the future. Plus, I’m pretty sure I can help some people/organisations with what they’re trying to achieve too – without it interfering with my day job.

My plan is to offer down to Earth advice on the subject of Learning Technologies and their application in today’s work place.

This advice won’t be based on past glories from years ago or from being a member of elitist Industry ‘think tanks’ – No! – My consultancy will be based upon recent and current experience of deploying learning technologies and the associated aspects within conservative and risk averse industries such as the Nuclear, Rail and Financial sectors.

Recent experience within the eLearning vendor industry has also provided me with fantastic opportunity to become involved in a large number of industries, organisations and projects, the experience from which has only added to my own workplace experiences.

My website is currently being built by a fantastic supporter of my idea, Zak Mensah and will be launched in the next couple of weeks explaining how I might be able to help you out in more detail, but in the meantime here’s a short explanation which will no doubt feature on the website:

Tayloring It is a consultancy that works with individuals and organisations to practically apply technology as a solution to real-world challenges. It could be large scale projects or supporting everyday tasks, but our team has successfully created new approaches that maximise the use of technology while actually saving money/reducing spend. We enhance
communication, learning and performance in the workplace, focusing on outputs not inputs. There are no other services like ours.

Tayloring It aims to change the face of learning technology in practice, one solution at a time.

I’ll be attending both days of Learning Technologies Conference & Exhibition 2013 and will be armed with my rather natty business cards

Tayloring It business card Tayloring It business card

so if you’d like to find out more about what my plans are the future, why not track me down, have a chat and grab a business card?

Alternatively, if our paths don’t cross, my details are on the card above.


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Sales Coach

Sales Coach South Yorkshire

An excellent opportunity has arisen within the cutting edge, vibrant business who are experiencing significant growth and expansion. They are looking to appoint an experience Sales Coach for their new site in South Yorkshire.

Reporting into a Head of L&D you will be working alongside another Sales Coach to partner closely with the Sales Manager's in the support and development of their teams in all areas of the Sales process. This will include working closely with sales managers to identify the on-going training needs of newly inducted trainees and existing staff and providing one to one coaching and support on a daily basis.

The right candidate will be a creative and personable individual with a collaborative and credible working style who can equally work closely with Sales trainers to provide feedback and support on requirements within the organisation in line with sales training needs.

If you are interested in this HR role please apply by clicking on the link below or contact Ashley Kate HR for further details.

Ashley Kate HR specialise exclusively in HR recruitment, nationwide for temporary, contract and permanent HR roles. We give equal priority to our candidate and client relationships and ensure we deliver a highly professional HR consultancy service at all times.

To find out more about us please visit our website at http://www.ashleykatehr.com/
Join the Ashley Kate HR LinkedIn group at http://linkd.in/HRProfessionalsNetworkUK
And follow us on Twitter at http://www.twitter.com/AshleyKateHR

Ashley Kate HR operates as a Recruitment Agency for the provision of permanent candidates and as a Recruitment Business for the provision of temporary candidates.

LocationSouth YorkshireSalary£24,000DurationPermanentReference13365 PSCBContact NameRecruiters

An excellent opportunity has arisen within the cutting edge, vibrant business who are experiencing significant growth and expansion. They are looking to appoint an experience Sales Coach for their new site in South Yorkshire.

Reporting into a Head of L&D you will be working alongside another Sales Coach to partner closely with the Sales Manager's in the support and development of their teams in all areas of the Sales process. This will include working closely with sales managers to identify the on-going training needs of newly inducted trainees and existing staff and providing one to one coaching and support on a daily basis.

The right candidate will be a creative and personable individual with a collaborative and credible working style who can equally work closely with Sales trainers to provide feedback and support on requirements within the organisation in line with sales training needs.

If you are interested in this HR role please apply by clicking on the link below or contact Ashley Kate HR for further details.

Ashley Kate HR specialise exclusively in HR recruitment, nationwide for temporary, contract and permanent HR roles. We give equal priority to our candidate and client relationships and ensure we deliver a highly professional HR consultancy service at all times.

To find out more about us please visit our website at http://www.ashleykatehr.com/
Join the Ashley Kate HR LinkedIn group at http://linkd.in/HRProfessionalsNetworkUK
And follow us on Twitter at http://www.twitter.com/AshleyKateHR

Ashley Kate HR operates as a Recruitment Agency for the provision of permanent candidates and as a Recruitment Business for the provision of temporary candidates.

Apply now


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